Changelog

See what’s new in Muse. We regularly ship improvements, new features, and fixes based on feedback from cultural institutions using the platform.

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4/15/2026

Membership: Self-Service Upgrades and Downgrades

Members can now upgrade or downgrade their membership tier directly through the eCommerce site.

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Membership: Renewal Periods and Grace Periods

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You can now set a standard renewal period and a grace period for expired memberships, giving you consistent control over how membership timelines are managed.

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Programs: Sell on the Museum Floor

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Staff can now sell programs directly from the museum floor. Any required forms are sent to the guest after purchase, keeping the checkout process moving during busy periods at the front desk.

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Programs: Add Registrants Without a Transaction

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Staff can now add a registrant to any program without requiring a transaction, making it easy to accommodate complimentary registrations or manual additions.

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Notifications: Membership and Donation Purchases

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Staff can now receive email notifications when a membership or donation is completed, whether through the eCommerce site or on the museum floor.

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Notifications: Group Visit Inquiries

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Staff can now receive an email notification when a group visit request is submitted through the inquiry form.

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Notifications: Group Visit Invoice Paid

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Staff can now receive an email notification when a group visit invoice has been paid.

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4/6/2026

Membership: Edit Level and Expiration

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You can now edit the membership level and expiration date for any member directly from their membership record.

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Membership: Cost Available as a Merge Field

The amount paid for a membership is now available as a merge field in the Membership Details template, so members automatically receive accurate payment information.

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Ticketing: Pay Now Button

A Pay Now button is now available at the point of sale, creating a two-step checkout flow that keeps transactions moving faster during busy periods on the floor.

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3/16/2026

Membership: Members-Only Events Visible to All

Members-only events can now appear to all visitors, even those without a membership. Non-members can see the event but can only complete a purchase if they're logged in as a member or have a membership in their cart. A simple way to show prospective members what they're missing and why they should consider becoming a member.

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Membership: Restrict Members-Only Events by Level

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You can now limit access to members-only events by specific membership tier. When setting up a members-only event, select which levels are eligible to register, making it easy to offer exclusive perks to higher-tier members.

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Programs: Check-In by Variant

You can now view and manage program check-in broken down by individual Variant sessions. This makes it easier to track attendance and manage entry for programs with multiple session options.

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Programs: Automated Reminder Emails

You can now create multiple automated reminder emails for any program and set how many days in advance each one sends to registrants. No limit on the number of reminders you configure per program.

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3/10/2026

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Ticketing: Category or Item-Specific Discounts

You can now apply discounts to specific ticket categories or items in the cart, rather than applying a discount to the entire order. This makes it easier to run targeted promotions for certain experiences, exhibits, or ticket types.

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Programs: Variant Capacity

You can now set capacity limits for individual Variants within a program. This allows you to control availability for specific sessions or options while managing them under the same program.

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‍Ticketing: Experiences

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You can now create Experiences, which are timed, capacity-limited activities that can be scheduled and sold through ticketing. These are ideal for things like guided tours, films, or special attractions that run on a recurring schedule.
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Learn how to set one up → How to build an Experience Documentation  
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The guide walks through creating an experience in Ticketing → Events → Experiences, adding details like images, descriptions, schedules, and capacity before setting ticket pricing.

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Ticketing: Packages

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You can now create Packages that bundle General Admission with other ticketed items. Packages let you offer flexible bundles such as “Pick 2” experiences or combined admission offers.
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See the setup guide →  How to build a Package Documentation
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Packages are created in Ticketing → Events → Packages, where you define the included ticket types and optional add-ons that visitors can choose from.

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